LiveAgent
$15.00 monthly
Reviews
5 out of 5 stars
65 reviews
liveagent.com
Enhance your customer service with our advanced help desk software. Begin your journey in just five minutes with a 14-day free trial. Available as SaaS or on-premise solution.
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14 years in the business
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Reviews & Testimonials
65 LiveAgent Reviews
Erin White
3 out of 5 stars
LiveAgent experiences frequent call drops, which negatively impacts the organization’s reputation. This issue can lead to customer frustration and dissatisfaction. Improvements in call reliability would greatly enhance the overall user experience.
Beverly Harvey
5 out of 5 stars
As a tech support professional, I specialize in resolving issues related to websites, servers, emails, and more. My experience with LiveAgent has been positive, providing effective tools for managing client interactions.
I appreciate its user-friendly interface and robust features, which greatly enhance my ability to assist customers effectively.
I highly recommend LiveAgent for anyone seeking a reliable customer service solution.
I appreciate its user-friendly interface and robust features, which greatly enhance my ability to assist customers effectively.
I highly recommend LiveAgent for anyone seeking a reliable customer service solution.
Kenny Johnson
4 out of 5 stars
LiveAgent is a fast and reliable product that makes communication effortless without the need to search for a telephone number. It simplifies customer interactions and enhances efficiency significantly.
Era
4 out of 5 stars
As a typical client, I chose this specific service provider to resolve my payment issue. I appreciated the prompt assistance and the professionalism of the support team. Their responsive approach made a significant difference in my experience. Overall, I would recommend LiveAgent to others facing similar challenges.
Devon
5 out of 5 stars
We aim to provide our clients with a friendly ticketing system that allows both clients and LiveAgent to effectively monitor their issues. Having the solutions readily available in a knowledge base is an incredibly valuable feature.
Kurt
5 out of 5 stars
Managing customer inquiries has become significantly more efficient with LiveAgent. The faster turnaround time on each ticket has greatly improved our response rates. Overall, the platform has streamlined our processes, making it easier to handle customer support effectively.
Deanna
5 out of 5 stars
LiveAgent is an outstanding online site home builder that effectively assists many customers in real-time. A significant number of support issues are currently addressed, making it remarkably easy to manage using predefined responses.
Approximately 70% of interactions occur through live chat, while 30% are handled via ticketing.
Overall, LiveAgent offers a professional and efficient solution for customer support needs.
Approximately 70% of interactions occur through live chat, while 30% are handled via ticketing.
Overall, LiveAgent offers a professional and efficient solution for customer support needs.
Eric
4 out of 5 stars
Communication with clients through the application is highly convenient. The ease of interaction enhances overall customer service and support efficiency.
Overall, my experience with LiveAgent has been satisfactory. I appreciate the user-friendly interface and the variety of features available.
I look forward to exploring more options to improve communication further.
Overall, my experience with LiveAgent has been satisfactory. I appreciate the user-friendly interface and the variety of features available.
I look forward to exploring more options to improve communication further.
Leona Davidson
4 out of 5 stars
The support provided by LiveAgent is exceptional. Any issues I encountered were promptly resolved, and my questions received fast responses.
I highly recommend this service for anyone seeking efficient customer support solutions.
I highly recommend this service for anyone seeking efficient customer support solutions.
Deedee
5 out of 5 stars
LiveAgent serves as an all-in-one solution for exceptional client service support. It features a visually appealing ticketing system that efficiently organizes multiple departments.
The platform includes built-in live chat and video chat functionalities, as well as seamless integration with Facebook and Twitter.
Additionally, the "Get in Contact" forms enhance communication with customers.
Overall, LiveAgent is a robust tool for improving customer engagement and support.
The platform includes built-in live chat and video chat functionalities, as well as seamless integration with Facebook and Twitter.
Additionally, the "Get in Contact" forms enhance communication with customers.
Overall, LiveAgent is a robust tool for improving customer engagement and support.
Annetta
5 out of 5 stars
We were looking for a ticket monitoring system to ensure that our clients receive prompt solutions to their questions and issues. It was important for us to make sure that they do not feel overlooked in the process.
LiveAgent has proven to be an effective solution in this regard.
LiveAgent has proven to be an effective solution in this regard.
Rafael Fleming
5 out of 5 stars
The dashboard is straightforward, and the interface is truly clear. The chat feature is efficient and loads quickly, making it easy to use. Overall, I appreciate the simplicity and functionality of LiveAgent.
Tracey Delgado
5 out of 5 stars
LiveAgent has greatly improved our company's customer service. The chat feature on our website has streamlined communication, allowing us to address customer inquiries efficiently. Additionally, the ticketing system has helped us manage and resolve issues promptly. Overall, LiveAgent has been a valuable asset for our business.
Maximo
5 out of 5 stars
LiveAgent is user-friendly, intuitive, and comprehensive, offering excellent value for the price.
Ceola
5 out of 5 stars
LiveAgent significantly simplifies various aspects of my workflow. However, I would appreciate seeing enhancements in the mobile application to match the advancements made in the desktop version. Overall, it's a helpful tool, but continued development across all platforms would greatly improve the user experience.
Beaulah
5 out of 5 stars
LiveAgent offers a wide range of features that are impressive for its price point.
The extensive capabilities available out of the box are surprisingly comprehensive compared to other solutions in a similar pricing tier.
Despite the numerous functions, the platform remains user-friendly and easy to navigate.
Overall, LiveAgent provides a robust solution for those seeking effective customer support tools.
The extensive capabilities available out of the box are surprisingly comprehensive compared to other solutions in a similar pricing tier.
Despite the numerous functions, the platform remains user-friendly and easy to navigate.
Overall, LiveAgent provides a robust solution for those seeking effective customer support tools.
Sophia Hubbard
5 out of 5 stars
LiveAgent has significantly improved our efficiency and cost management. Our email client solution is now well-organized, allowing us to maintain a comprehensive overview of all support tickets. We have noticed a substantial increase in our response rates, resulting in increased customer satisfaction. Overall, our clients are happier than ever.
Deedra
5 out of 5 stars
We have been using LiveAgent for several years, and one of the primary benefits is the seamless integration for communication with our clients. The ability to manage interactions efficiently has significantly improved our customer support process. Overall, LiveAgent has proven to be a valuable tool for our business.
Marion Wood
5 out of 5 stars
LiveAgent efficiently manages webmail and online chat support within a single software solution. Its seamless integration ensures that customer inquiries are addressed promptly, enhancing overall user satisfaction. The platform's versatility makes it an excellent choice for businesses aiming to optimize their customer service operations. I highly recommend LiveAgent for those seeking a comprehensive support system.
Marinda
5 out of 5 stars
I have tried numerous support interfaces, and I can confidently say that LiveAgent is, without a doubt, the only solution that provides me with all the functionalities I need.
Cesar Hill
4 out of 5 stars
LiveAgent facilitates effective communication and interaction with customers. It allows users to monitor service level agreements (SLAs) and manage escalation requirements. All incidents are thoroughly documented and stored for future review and reporting.
Kimberly Allison
5 out of 5 stars
Connecting with clients in real-time is essential for a successful business. It enables us to receive feedback and assist clients promptly, ensuring effective communication. Additionally, LiveAgent keeps a comprehensive record of all interactions, which enhances our ability to provide excellent service.
Joe Ward
4 out of 5 stars
I appreciate the convenience of LiveAgent for managing all incoming notifications. The platform provides an easy overview, allowing me to handle inquiries on the go through the smartphone app. This functionality greatly enhances my productivity and responsiveness while working remotely.
Codi
5 out of 5 stars
We have this installed on our server, and it truly is the best! The features and performance are outstanding, making customer support more efficient and effective. I highly recommend LiveAgent to anyone looking for a reliable solution.
Abram Cates
5 out of 5 stars
Support tickets are now handled in a systematic manner, ensuring that all issues are addressed efficiently. The organization of support processes has significantly improved the overall user experience. I appreciate the changes made to streamline communication and resolution efforts.
Taylor Stephens
4 out of 5 stars
LiveAgent is an impressive solution supported by a dedicated team that effectively manages a vast user base across multiple time zones. This platform enhances our efficiency and enables seamless operations across different regions. The service consistently meets our needs, making it an invaluable tool for our organization.
Guy Cortez
5 out of 5 stars
I have been using LiveAgent since it entered the market. LiveAgent offers a wide array of features that are not available with other competitors. If you explore all the major competitors in the market, you will likely agree with me.
Their user-friendly interface and robust functionality make it an excellent choice for businesses looking to enhance their customer support experience. Overall, I highly recommend LiveAgent for anyone in need of a reliable help desk solution.
Their user-friendly interface and robust functionality make it an excellent choice for businesses looking to enhance their customer support experience. Overall, I highly recommend LiveAgent for anyone in need of a reliable help desk solution.
Annie Nelson
5 out of 5 stars
LiveAgent is highly effective in connecting organizations with sought-after professionals across various industries. We have realized the advantages of utilizing an affordable solution to enhance consumer support for our members. The platform streamlines communication and ensures that users receive timely assistance, making it a valuable tool for improving customer relations. Overall, LiveAgent has proven to be a beneficial resource for our support needs.
Salvador Morton
5 out of 5 stars
The solution is incredibly user-friendly for end users.
For example, LiveAgent offers support for a Wi-Fi system that has been installed to provide internet access to over 800 seniors living in an RV park.
They can easily communicate essential information to technicians through the service provider helpdesk, allowing us to resolve issues quickly and efficiently.
For example, LiveAgent offers support for a Wi-Fi system that has been installed to provide internet access to over 800 seniors living in an RV park.
They can easily communicate essential information to technicians through the service provider helpdesk, allowing us to resolve issues quickly and efficiently.
Gary Parker
5 out of 5 stars
LiveAgent is an effective tool that allows consumers to utilize live, real-time chat during operational hours and to send webmail outside of these hours. It is easy to use and provides a wonderful platform for offering customer support and advice through an additional channel.
Being equipped to see what the consumer is typing before they send their message enables us to respond even more quickly.
Overall, LiveAgent significantly enhances our customer service experience.
Being equipped to see what the consumer is typing before they send their message enables us to respond even more quickly.
Overall, LiveAgent significantly enhances our customer service experience.
Michal Kuzo
5 out of 5 stars
I appreciate the ability to add as many webmail accounts as desired for this service. The software is incredibly user-friendly and intuitive, requiring minimal training to get started.
Kevin
5 out of 5 stars
I appreciate the ability to add multiple email accounts to LiveAgent.
Additionally, it is incredibly efficient and straightforward to route emails and tickets to different departments within the platform.
This functionality allows for a seamless migration of all employee email accounts into LiveAgent.
Additionally, it is incredibly efficient and straightforward to route emails and tickets to different departments within the platform.
This functionality allows for a seamless migration of all employee email accounts into LiveAgent.
Trina
4 out of 5 stars
LiveAgent offers exceptional features, including ticket automation, tagging, and note-taking capabilities.
Users can easily track ticket visibility, see which agents are currently active, and manage departments efficiently.
The real-time chat functionality is particularly impressive, enhancing communication with customers. Overall, LiveAgent is a robust solution for customer support needs.
Users can easily track ticket visibility, see which agents are currently active, and manage departments efficiently.
The real-time chat functionality is particularly impressive, enhancing communication with customers. Overall, LiveAgent is a robust solution for customer support needs.
Alina
5 out of 5 stars
LiveAgent makes live communication with clients effortless. The interface is intuitive, and the features provide a seamless experience. I highly recommend this tool for anyone looking to enhance their customer support interactions.
Buffy
4 out of 5 stars
LiveAgent enhances the collaboration between consumers and technical teams. This improved interaction results in reduced frustration and minimizes the chances of unresolved cases or overlooked issues. Users can expect a more efficient resolution process, ensuring that all matters receive the attention they require. Overall, LiveAgent significantly streamlines communication and enhances customer service.
Codi
4 out of 5 stars
We engage with customers from all over the world, and they can easily ask questions. Previously, we primarily received emails or phone calls, but this method is generally faster and more efficient.
Charlene Watson
5 out of 5 stars
LiveAgent is undoubtedly an exceptional service provider. I appreciate its transparency and its straightforward, yet powerful search functionality. This service facilitates convenient interactions with customers who may require assistance while shopping.
Additionally, it is possible to see the specific website from which customers initiated the live chat, enabling us to respond to their inquiries quickly.
What we enjoy the most is the ability to assign tickets, allowing us to track which agent responded to each ticket and the exact time the ticket was resolved.
Overall, LiveAgent significantly enhances our customer support experience.
Additionally, it is possible to see the specific website from which customers initiated the live chat, enabling us to respond to their inquiries quickly.
What we enjoy the most is the ability to assign tickets, allowing us to track which agent responded to each ticket and the exact time the ticket was resolved.
Overall, LiveAgent significantly enhances our customer support experience.
Francis Dean
5 out of 5 stars
LiveAgent effectively facilitates timely responses to clients, preventing missed emails and reducing confusion regarding various requests. This solution streamlines communication and enhances overall client satisfaction.
Arthur
5 out of 5 stars
LiveAgent is straightforward to use and install. It is user-friendly and efficient.
Ardella
4 out of 5 stars
I previously used Zendesk in my company, but for the basic features required by my current organization, nothing compares to the rates offered by LiveAgent. The pricing is very competitive, making it a suitable choice for businesses looking for value without compromising on quality. I highly recommend considering LiveAgent for your support needs.
Becki
5 out of 5 stars
LiveAgent has consistently met my expectations over the years. It centralizes all customer care interactions, making it easy to retrieve information when needed. Multiple customers can use the platform simultaneously without any issues. Overall, it has proven to be an invaluable tool for managing customer support effectively.
Coretta
5 out of 5 stars
With LiveAgent, I experience improved interaction with my clients. The platform enhances communication effectiveness and provides valuable tools for managing customer support. Overall, my experience has been positive, and I appreciate the professional atmosphere it fosters.
Tracie
5 out of 5 stars
The support was remarkably quick, efficient, and easy to understand. I highly recommend it.
Minh
5 out of 5 stars
LiveAgent offers excellent customization and branding features. The interface is user-friendly and the scripts are fast, making it very easy to use. Overall, it is a reliable tool for managing customer support effectively.
Chad Clark
5 out of 5 stars
LiveAgent offers excellent customer-facing call forms and a comprehensive knowledge base. The ticketing system effectively supports customers, ensuring their inquiries are handled promptly and professionally. Overall, a great solution for managing customer support efficiently.
Rogelio Ford
4 out of 5 stars
Direct communication with customers and prompt replies to inquiries enhance the overall experience. LiveAgent effectively facilitates these interactions, ensuring that customer needs are addressed in a timely manner. This approach not only improves satisfaction but also fosters stronger relationships. I highly recommend this service.
Kathryn Nelson
5 out of 5 stars
LiveAgent offers an impressive array of features that enhance customer support services. The support team is responsive, and the live interaction capability significantly improves user experience. The tool is user-friendly and can easily integrate with your own website.
Overall, LiveAgent has made significant strides in the realm of client support.
Overall, LiveAgent has made significant strides in the realm of client support.
Carroll Cummings
5 out of 5 stars
This company significantly improved our customer support team’s coherence and efficiency. Their tools and features have streamlined our processes, enabling us to provide better service to our clients. We have seen a noticeable enhancement in communication and response times since implementing LiveAgent.
Cheryl
5 out of 5 stars
Freshdesk was disappointing due to frequent downtimes and inadequate support. What took Freshdesk two weeks to resolve now only takes 20 minutes with LiveAgent. Overall, the experience has been fantastic. The transition to LiveAgent was seamless, and I am very pleased with the switch. This service provider has significantly improved our efficiency and support response times.
Elizabeth Aguilar
5 out of 5 stars
LiveAgent provides a comprehensive overview of team activities, highlighting the ease with which tasks are being accomplished. This clarity allows for better understanding and coordination within the team.
Tonette
4 out of 5 stars
The chat integration was relatively convenient to implement and customize. Overall, my experience with LiveAgent has been satisfactory, as it provided the necessary tools for effective communication.
However, I believe there are areas that can be improved for a more seamless user experience.
Overall, I'm looking forward to seeing future updates that enhance functionality.
However, I believe there are areas that can be improved for a more seamless user experience.
Overall, I'm looking forward to seeing future updates that enhance functionality.
Jeannette Turner
5 out of 5 stars
I appreciate that LiveAgent is cloud-based, eliminating the need to manage an additional server for application hosting. Additionally, the robustness of the live chat and reporting features has significantly enhanced our overall experience.
We value the tagging capabilities and the efficient search and filtering options that allow us to easily identify challenges.
Overall, LiveAgent has proven to be a solid solution for our needs.
We value the tagging capabilities and the efficient search and filtering options that allow us to easily identify challenges.
Overall, LiveAgent has proven to be a solid solution for our needs.
Alan
4 out of 5 stars
LiveAgent provides an efficient way to connect with and manage incoming chats and client requests. Its user-friendly interface streamlines communication, allowing for prompt responses and effective support. A reliable tool for enhancing customer service interactions.
Macy
5 out of 5 stars
I appreciate that LiveAgent is web-based and how effortlessly it can be integrated into any website. Its cloud-based nature means that my agents can assist customers regardless of their physical location. This flexibility greatly enhances our customer service capabilities.
Emelia
5 out of 5 stars
We manage multiple websites and various information channels for our clients, including social media, emails, online chat, and call forms. All of these channels are seamlessly integrated within LiveAgent.
Moses Cross
5 out of 5 stars
Customer support is available for multiple brands and various departments. The service provides a comprehensive solution for managing customer inquiries efficiently.
Caryl
5 out of 5 stars
Improved customer care by managing every incoming query in the proper order.
The option for pre-defined answers has resulted in faster responses.
The option for pre-defined answers has resulted in faster responses.
Miquel
5 out of 5 stars
LiveAgent effectively fulfills its intended purpose, though it can be a bit slow at times. Overall, it is quite satisfactory, but I miss the previous foundational functionalities that were available.
Lillie Moran
5 out of 5 stars
We have been partnering with LiveAgent since 2012, and we highly recommend this brand for several reasons:
1. Reliable Performance: LiveAgent offers consistent and dependable service, enhancing our customer support capabilities.
2. User-Friendly Interface: The platform is intuitive, making it easy for our team to navigate and utilize its features effectively.
3. Excellent Customer Support: Their support team is responsive and always ready to assist us with any inquiries.
Overall, LiveAgent has proven to be an invaluable asset to our operations.
1. Reliable Performance: LiveAgent offers consistent and dependable service, enhancing our customer support capabilities.
2. User-Friendly Interface: The platform is intuitive, making it easy for our team to navigate and utilize its features effectively.
3. Excellent Customer Support: Their support team is responsive and always ready to assist us with any inquiries.
Overall, LiveAgent has proven to be an invaluable asset to our operations.
Malcom
5 out of 5 stars
I am looking for a straightforward way to communicate with my partners and clients. The ideal feature is the client portal, where my clients can log in and check the status of their tickets, among other functionalities.
Arianne
5 out of 5 stars
We appreciate the knowledge base, support ticket system, and live online chat features. Our customers are also satisfied with these functionalities. Overall, LiveAgent has greatly enhanced our customer support experience.
Devorah
5 out of 5 stars
I am currently utilizing LiveAgent, and I am extremely satisfied with the service.
What I appreciate the most:
- It is straightforward and easy to install and use.
- The native mobile applications conveniently notify you of chats.
- There is a significant amount of customizability.
- It is more affordable than its nearest competitor.
My experiences with the support and helpdesk have been consistently positive, and I highly recommend it to others.
What I appreciate the most:
- It is straightforward and easy to install and use.
- The native mobile applications conveniently notify you of chats.
- There is a significant amount of customizability.
- It is more affordable than its nearest competitor.
My experiences with the support and helpdesk have been consistently positive, and I highly recommend it to others.
Jacqueline
5 out of 5 stars
After evaluating various helpdesk solutions for our company, we determined that LiveAgent encompasses all the features we were searching for. We have not been disappointed with our decision. The service is comprehensive, user-friendly, and effectively meets our needs. Overall, we highly recommend it to others seeking a reliable helpdesk solution.
Alex Ogega
5 out of 5 stars
I am very pleased to be associated with LiveAgent. I appreciate the opportunity to partner with you. Your services have made a positive impact on our operations. Thank you for your support.
Kike Riera
5 out of 5 stars
LiveAgent is, without a doubt, the best helpdesk and chat tool I have ever used. I am extremely satisfied with its features and capabilities. The platform provides exceptional support, enabling efficient communication with customers.
The user interface is intuitive, making it easy for both agents and customers to navigate.
Overall, I highly recommend LiveAgent for any organization seeking to enhance their customer service experience.
The user interface is intuitive, making it easy for both agents and customers to navigate.
Overall, I highly recommend LiveAgent for any organization seeking to enhance their customer service experience.
LiveAgent Reviews
5 out of 5 stars
Based on 65 reviews
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3 star reviews
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Third party review
LiveAgent Review
LiveAgent: A Comprehensive Customer Support Solution
LiveAgent is a robust customer support software that caters to businesses of various sizes, offering a streamlined platform for managing customer inquiries and interactions. It provides a suite of tools designed to optimize customer service, enhance team productivity, and elevate user experience.
One of LiveAgent's standout features is its multichannel support, which allows businesses to receive and respond to customer queries from different platforms like email, live chat, social media, and calls within a single interface. This integration ensures a seamless flow of communication, enabling customer service representatives to address issues faster and more efficiently.
The help desk automation feature is another notable highlight. Businesses can automate routine tasks such as ticket routing, prioritization, and escalation, which significantly reduces response times and helps in maintaining a high level of service. This capability is particularly beneficial for companies with high volumes of customer interactions, as it allows staff to focus on more complex inquiries.
LiveAgent also offers a customizable live chat feature, which supports proactive engagement with website visitors. The chat widget can be tailored to match the brand's look and feel, and it includes functionalities like real-time visitor monitoring and chat history. This personal touch not only improves customer satisfaction but also aids in converting potential leads into active customers.
Advanced reporting and analytics tools are built into LiveAgent, providing valuable insights into support team performance and customer satisfaction. Managers can access detailed reports on various metrics, such as response times, customer feedback, and agent activity, facilitating data-driven decisions to refine customer service strategies.
Despite its many strengths, LiveAgent does have some limitations. While the interface is comprehensive, newcomers may find it somewhat complex to navigate initially. However, the platform does include a range of tutorials and customer support to help users get acquainted with its functionalities.
Another potential drawback is the pricing model, which may seem steep for smaller businesses or startups. LiveAgent offers different pricing tiers, but some features are restricted to higher-tier plans, which could limit access for those with budget constraints.
In conclusion, LiveAgent is a powerful and versatile customer support solution that excels in providing multichannel support and enhancing team efficiency through automation and analytics. While there is a learning curve and potential cost considerations, the benefits it offers can be substantial for organizations looking to improve customer service operations. For businesses seeking a comprehensive tool to handle diverse customer interaction needs, LiveAgent stands as a worthy contender in the customer support software market.
LiveAgent is a robust customer support software that caters to businesses of various sizes, offering a streamlined platform for managing customer inquiries and interactions. It provides a suite of tools designed to optimize customer service, enhance team productivity, and elevate user experience.
One of LiveAgent's standout features is its multichannel support, which allows businesses to receive and respond to customer queries from different platforms like email, live chat, social media, and calls within a single interface. This integration ensures a seamless flow of communication, enabling customer service representatives to address issues faster and more efficiently.
The help desk automation feature is another notable highlight. Businesses can automate routine tasks such as ticket routing, prioritization, and escalation, which significantly reduces response times and helps in maintaining a high level of service. This capability is particularly beneficial for companies with high volumes of customer interactions, as it allows staff to focus on more complex inquiries.
LiveAgent also offers a customizable live chat feature, which supports proactive engagement with website visitors. The chat widget can be tailored to match the brand's look and feel, and it includes functionalities like real-time visitor monitoring and chat history. This personal touch not only improves customer satisfaction but also aids in converting potential leads into active customers.
Advanced reporting and analytics tools are built into LiveAgent, providing valuable insights into support team performance and customer satisfaction. Managers can access detailed reports on various metrics, such as response times, customer feedback, and agent activity, facilitating data-driven decisions to refine customer service strategies.
Despite its many strengths, LiveAgent does have some limitations. While the interface is comprehensive, newcomers may find it somewhat complex to navigate initially. However, the platform does include a range of tutorials and customer support to help users get acquainted with its functionalities.
Another potential drawback is the pricing model, which may seem steep for smaller businesses or startups. LiveAgent offers different pricing tiers, but some features are restricted to higher-tier plans, which could limit access for those with budget constraints.
In conclusion, LiveAgent is a powerful and versatile customer support solution that excels in providing multichannel support and enhancing team efficiency through automation and analytics. While there is a learning curve and potential cost considerations, the benefits it offers can be substantial for organizations looking to improve customer service operations. For businesses seeking a comprehensive tool to handle diverse customer interaction needs, LiveAgent stands as a worthy contender in the customer support software market.
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General Data
LiveAgent Information
- Category
- Live Chats
- Software
- Post Affiliate Pro
- SSL Provider
- DigiCert Inc
- Founding date
- 2011
- Languages
- English
- Product Type
- Service
Summary
Price
$15.00 monthly
verified
Handled by: Post Affiliate Pro
Secure payment
Consultation available
LiveAgent Features
Explore LiveAgent features below, and see why users search for LiveAgent reviews before making their decision.
- Smart Response Optimization
- LiveAgent uses AI to analyze past interactions, suggesting optimal responses for agents. This ensures quicker resolutions and higher customer satisfaction.
- Real-Time Collaboration Tools
- LiveAgent offers real-time collaboration features that enable support agents to work together seamlessly on resolving customer inquiries.
This enhances teamwork and efficiency. - Contextual Knowledge Sharing
- LiveAgent introduces a contextual knowledge sharing feature that allows agents to access relevant internal resources.
This empowers them to provide accurate, informed responses promptly. - Dynamic Workflow Automation
- LiveAgent includes a dynamic workflow automation feature that customizes ticket handling. This allows businesses to set rules that adapt to varying customer needs.
- Multi-Language Support Hub
- LiveAgent features a multi-language support hub, enabling agents to interact with customers in their preferred language.
This broadens accessibility and enhances user experience. - Proactive Customer Engagement
- LiveAgent features a proactive customer engagement module that automatically identifies potential customer issues. It sends alerts to agents before inquiries escalate. This allows for timely resolutions.