Rackspace

I have had a disappointing experience with Rackspace's client care.

As a customer of this service provider for over three years, I once regarded them as one of the best in the industry, known for their responsive and quality solutions. However, my recent experiences have led me to believe otherwise.

I now find myself hesitant to recommend their services due to the decline in their support and overall customer satisfaction.

It's unfortunate to see such a change in what was once a reliable service.

We utilize Rackspace's email service for our communication needs. However, I often find myself needing to resend the same message to multiple recipients. After sending an email, it correctly appears in my sent folder.

I appreciate the functionality of the webmail interface, but it could benefit from improved features for resending messages efficiently. Overall, my experience has been mixed, and I believe there is room for enhancement in this area.

I utilized Rackspace services for several months for my nonprofit organization, but unfortunately, the experience was underwhelming.

There were significant issues with project management on their side, and rather than taking responsibility, they tried to place the blame on us and solicit additional funds for unrelated matters.

After we changed banks, they allowed our account to remain unpaid, which added to our frustrations.

Overall, I cannot recommend Rackspace based on my experience.

Do not make the mistake of trusting this service. The support is questionable, and they will promote enhancements for website speed, only to later inform you that "partitioning the expanding disk space is not included in the upgrade." This experience has been very frustrating. I cannot recommend Rackspace.

We began using Rackspace several years ago, and the initial setup was quite satisfactory. At first, we found the service to be adequate for our needs.

However, as our enterprise grew and we added more devices and services, we noticed a significant increase in costs. Additionally, the terms of our contract changed without prior notice, which was concerning.

Overall, while Rackspace had a solid start, the rising expenses and unexpected contract changes have prompted us to reconsider our options.

I purchased the Rackspace AC1200 Dual Band Wi-Fi Repeater. Prior to this, my Wi-Fi connection was spotty throughout my home, but this device has effectively resolved that issue. I frequently watch Hulu, and before using this product, buffering was a constant problem. Now, it only buffers for a few seconds during startup, and overall performance has been excellent.

I wish I had discovered this product sooner!

Many years ago, this company was quite expensive, but it was acceptable.

However, their services are generally not worth the cost due to incompetent support and possibly the worst account management I have ever experienced.

I do not wish to go into detail, but I feel it is important to share this concern.

They randomly determine who is classified as a spammer. We send legitimate emails, yet they continue to close our accounts. We have their address, phone numbers, and names, along with an opt-out link, and we are sending emails to customers that Rackspace knows. However, they will not provide us with any guidelines.

My firm is an online publisher, and we were searching for a reliable platform to host our website. Unfortunately, my experience with Rackspace has been unsatisfactory.

Their so-called "fanatical support promise" did not meet our expectations. The service provided was lacking, and I found the overall customer experience to be disappointing. I would not recommend this platform based on my experience.

I have experienced persistent issues with Rackspace's system forgetting my login information on a daily basis. While I appreciate their prompt ticketing system, I find it frustrating that I am required to log in to update my information, only to face repeated login failures.

This ongoing problem has significantly hindered my experience.

Additionally, I have noticed that when I reach out for support, I am often transferred to sales representatives, which does not address my technical concerns.

Overall, I am disappointed with the reliability of the service.

Rackspace was once regarded as one of the top web hosting companies in the industry. However, it seems that only their high prices remain from their previous reputation.

- The performance of their servers is generally slow.
- Their infrastructure appears to be less reliable compared to competitors.

Overall, I would not recommend Rackspace at this time.

I registered for an account and subsequently rejected the activation request after withdrawing funds from my card. Unfortunately, they did not return my money, which is extremely concerning. I attempted to reach out to their support team twice, but my requests went unanswered. This experience has been quite frustrating.

I canceled my subscription via email, yet they continued to charge me. When I called customer care, they refused to cancel my account. Ultimately, I had to cancel my credit card, and they escalated the issue to collections. I attempted to speak with a representative, but I was not allowed to do so. I find this behavior unacceptable and feel that my money was taken unfairly.

I experienced frequent overcharging for services that I was not utilizing. After I canceled the services, I continued to be billed for items I did not use.

Despite deleting all servers from my account, the charges persisted.

Overall, my experience has been frustrating and disappointing.

Rackspace has consistently become slower and more problematic over the years since we started using their services.

It is not uncommon to encounter weekly challenges with one issue or another.

When their system experiences downtime, communication is completely cut off, leading to significant frustration.

Overall, my experience has been disappointing.

After canceling my subscription with Rackspace, I was repeatedly contacted for months, as they claimed I had not completed the cancellation process. Subsequently, they charged my PayPal account for a service that I no longer used.

I cannot recommend this company based on my experience.

The ongoing billing issues have made this service provider challenging to work with.

I have never experienced any issues while using Rackspace, and I currently have three websites hosted with them for an extended period.

The uptime is excellent, and the speed is impressive. Additionally, the fact that they are a partner with Google is quite beneficial.

Overall, my experience has been very positive, and I highly recommend their services.

We have encountered significant complications over the last six weeks, including email delays, timeouts, and lost folders. These issues have been more pronounced than in the previous 18 months combined. A major contributing factor appears to be the frequent and uncontrolled changes, such as the departure of the CEO, ongoing mergers, and now the inclusion of Azure.

This situation has greatly impacted our experience with Rackspace, and we hope for improvements moving forward.

The webmail service has experienced significant delays or complete outages several days a week for the past year. This issue has cost my company a substantial amount in lost business. As a result, we have decided to move our services elsewhere. I do not recommend utilizing Rackspace if you prioritize the well-being of your company and your customers.

I aimed to distribute static files for an open-source project with over two thousand users per hour. The experience was remarkably effective, and I have no complaints.

I have been using Rackspace Cloud Files primarily as a backup service for some time now, and I can confidently say it is quite convenient.

I developed a module in BlitzMax that utilizes their REST API, and with that module, I created a simple GUI application that allows users to synchronize a folder on their personal computer with their Cloud Files account.

Additionally, I have maintained the Perl module to ensure seamless interaction with Rackspace Cloud Files.

Overall, I appreciate the functionality and ease of use that this service provides.

The partnership between Rackspace and Akamai is certainly reassuring. The use of third-party devices has proven valuable in managing CDN services. Additionally, their pricing is quite competitive. Overall, I have had a positive experience with their offerings.

Rackspace was once considered the best service provider in the industry, offering cutting-edge technology and outstanding support. However, recent developments indicate that they are lagging behind in delivering modern solutions.

Moreover, their systems may not be as efficient or secure as those provided by competitors.

I hope Rackspace can improve their offerings to regain their reputation.

Pros: Rackspace provides the best support among all the web hosting companies I have tried.

Cons: The pricing for upgrades can be high.

Overall, I highly recommend Rackspace for its exceptional customer service. However, potential users should consider the costs associated with upgrading to ensure it fits within their budget.