CEX.IO
Reviews
3 out of 5 stars
24 reviews
cex.io
Founded in London in 2013, this premier cryptocurrency exchange offers Bitcoin, Bitcoin Cash, Bitcoin Gold, Ethereum, Zcash, Dash, and various trading options. It ensures 24/7 customer support, high security, and reliable deposits and withdrawals.
Affiliate program available
12 years in the business
SSL secured by DigiCert Inc
Visual snapshot taken from the CEX.IO site
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Reviews & Testimonials
24 CEX.IO Reviews
Dillon
5 out of 5 stars
I have tried various platforms, including Bitsane and Indacoin. However, I currently prefer Trezor along with CEX.IO for my cryptocurrency transactions.
Martynas Kazlauskas
3 out of 5 stars
As a long-time customer, I have rarely encountered any unresolved issues. The website interface is clean and user-friendly, and the support team is both helpful and responsive.
CEX.IO has consistently met my expectations, providing a reliable and efficient platform for my needs. Overall, I highly recommend this service to others looking for a dependable digital asset exchange.
CEX.IO has consistently met my expectations, providing a reliable and efficient platform for my needs. Overall, I highly recommend this service to others looking for a dependable digital asset exchange.
Sbastien Redox
3 out of 5 stars
I do not recommend CEX.IO as they are inadequately equipped to handle SEPA withdrawals. Since October, I have experienced significant delays, and the process is neither quick nor easy. Additionally, they seem unwilling to cover the fees associated with other withdrawal methods, which further complicates the experience. I believe improvements are necessary for customer satisfaction.
Blake
4 out of 5 stars
CEX.IO offers exceptionally reasonable fees. The platform consistently delivers outstanding service and a user-friendly experience. I highly recommend it for anyone looking to navigate the digital currency market efficiently.
Sohail Salehi
3 out of 5 stars
So far, they have handled all client service-related requests masterfully. Account approval is quite straightforward. The process for deposits and withdrawals is simple, and the interface is exceptionally easy to understand and use.
However, to remain competitive, I believe they need to implement more favorable fees for trades and asset withdrawals. The credit card fees also offer significant room for improvement.
Overall, I would confidently rate them a 5 out of 5.
However, to remain competitive, I believe they need to implement more favorable fees for trades and asset withdrawals. The credit card fees also offer significant room for improvement.
Overall, I would confidently rate them a 5 out of 5.
Cary Ortega
4 out of 5 stars
CEX.IO is an incredibly popular choice when selecting a reliable broker to work with. I highly prefer this platform for its user-friendly interface and robust features.
Jennifer Li
1 out of 5 stars
CEX.IO is one of the worst exchanges I have ever used. I submitted my KYC information for verification, but my inquiries were not addressed. Without any clear reason, my account was suddenly canceled, and my funds were frozen. I do not recommend this exchange due to their poor customer service and lack of transparency.
Olaru Cristian Roland
1 out of 5 stars
I had a troubling experience with CEX.IO. After depositing some Bitcoins for a trial, I exchanged them for Euros. However, when I attempted to withdraw my funds, I encountered numerous issues. The withdrawal process did not load properly, and when I reached out to support, they advised me to try using the mobile app. I followed their suggestion, but unfortunately, the problems persisted. I am concerned about the reliability of this platform.
Kevin
3 out of 5 stars
The primary objective was to trade cryptocurrencies on the platform.
Ismael Taylor
3 out of 5 stars
The primary challenge I encountered was obtaining USD from Bitcoin and Ethereum transactions. The process was often complicated and not as straightforward as expected.
I would appreciate improvements in the transaction speed and user experience for better efficiency.
Overall, there is potential for enhancement in this area.
I would appreciate improvements in the transaction speed and user experience for better efficiency.
Overall, there is potential for enhancement in this area.
Chery
4 out of 5 stars
What I appreciate about CEX.IO is its user-friendly interface that allows for seamless integration with MasterCard and Visa. This makes it easy to purchase cryptocurrencies such as Bitcoin, Ethereum, Dash, and Stellar for small amounts, which is beneficial for beginners looking to start trading with minimal fees.
This feature is especially advantageous for users in Latin America who may face challenges accessing other platforms. Overall, CEX.IO provides a valuable entry point into the cryptocurrency world.
This feature is especially advantageous for users in Latin America who may face challenges accessing other platforms. Overall, CEX.IO provides a valuable entry point into the cryptocurrency world.
Randall Randall
2 out of 5 stars
CEX.IO does not offer services for my country without providing any explanation.
Dev Pareek
1 out of 5 stars
I strongly advise against using this website. My experience has been quite negative, and I believe the practices here are questionable. Proceed with caution if you consider engaging with this platform.
Estela
4 out of 5 stars
CEX.IO is a promising cryptocurrency exchange that offers a favorable user experience. The support team is highly reliable and knowledgeable, addressing queries efficiently. Overall, I have had a positive experience and would recommend CEX.IO to others seeking a dependable platform.
Lucas Lu Lu
1 out of 5 stars
I am disheartened to be associated with a platform that prioritizes promoting its brand over providing genuine assistance to consumers. The passion for Bitcoin is undeniable, as it plays a crucial role in the financial landscape. However, it appears that the leadership of this venture is primarily focused on maximizing profits.
It raises an important question: How can the maintenance costs exceed the profits if the goal of such an operation is to benefit consumers through lower fees?
Unfortunately, I cannot recommend this platform to anyone who is serious about engaging with e-currencies.
It raises an important question: How can the maintenance costs exceed the profits if the goal of such an operation is to benefit consumers through lower fees?
Unfortunately, I cannot recommend this platform to anyone who is serious about engaging with e-currencies.
Kip Berube
5 out of 5 stars
Excellent, continuous support! I am very pleased with the team behind the CEX.IO project. Their dedication and professionalism truly stand out.
Michel Estrebou
1 out of 5 stars
I had a disappointing experience with CEX.IO. The value of GHS (Gigahash) has declined significantly over time. When I joined the platform, I purchased GHS at approximately 0.03 Bitcoin each. Shortly after, I noticed the price had dropped to about 0.003 Bitcoin per GHS. As a result, I lost 90% of my investment in Bitcoin.
During my mining period, I only earned around 10% of my initial investment or even less. Ultimately, I ended up losing more than 80% of my Bitcoin on this supposedly well-presented platform, which failed to inform users about the ongoing downward trend in GHS prices.
Additionally, the account only displayed a 1-day, 7-day, or 30-day history, which wasn't helpful for understanding the overall performance. In summary, my experience leads me to believe that users are likely to lose money here.
During my mining period, I only earned around 10% of my initial investment or even less. Ultimately, I ended up losing more than 80% of my Bitcoin on this supposedly well-presented platform, which failed to inform users about the ongoing downward trend in GHS prices.
Additionally, the account only displayed a 1-day, 7-day, or 30-day history, which wasn't helpful for understanding the overall performance. In summary, my experience leads me to believe that users are likely to lose money here.
Darrel
5 out of 5 stars
CEX.IO stands out as a reliable option among various cryptocurrency exchanges. Its user-friendly interface, robust security measures, and efficient customer support make it a preferable choice for both beginners and experienced traders. Overall, my experience has been positive, and I would recommend CEX.IO to others seeking a dependable platform for their digital asset transactions.
Kenton Joyner
5 out of 5 stars
CEX.IO Review:
I have found CEX.IO to be a reliable platform with a user-friendly interface. The support team is highly skilled and responsive to inquiries, ensuring a smooth experience. Overall, I am very satisfied with my experience.
I have found CEX.IO to be a reliable platform with a user-friendly interface. The support team is highly skilled and responsive to inquiries, ensuring a smooth experience. Overall, I am very satisfied with my experience.
William Hendrawan
1 out of 5 stars
I recently purchased one GHS on CEX.IO. However, I was disappointed to find that according to the FAQ, if the amount is less than 1 GHS, the process would be delayed. My current rate is significantly above 1 GHS, yet there seems to be an issue with the transaction. Overall, I am quite dissatisfied with my experience.
Doug Heyen
5 out of 5 stars
CEX.IO is undoubtedly one of the most sought-after platforms for pooled BTC mining, trading, and hosted mining services. They also offer futures trading.
Their customer support is exceptional, and they are among the largest BTC pools available in the market. If you are looking for a trustworthy and reliable company, this is definitely the place to be!
Their customer support is exceptional, and they are among the largest BTC pools available in the market. If you are looking for a trustworthy and reliable company, this is definitely the place to be!
John Poynton
1 out of 5 stars
CEX.IO has become a concerning operation. The 30% "maintenance" fee on their mining services means users end up being charged rather than rewarded for mining. Is this the start of another Mt. Gox situation? I would never have anticipated such issues.
Marcelo Henrique Aguiar Marques
2 out of 5 stars
While I acknowledge that it is possible to earn money with CEX.IO, my personal experience has been disappointing. I purchased 10 GHS at 0.040 BTC per GHS, but the current price has dropped to 0.009 BTC per GHS. During this period, I have not earned the same amount of Bitcoin that I initially invested, and the maintenance fees have frequently exceeded my rewards. This has resulted in me essentially paying for the mining performed for that specific block.
Altman James Heddens
1 out of 5 stars
I would not recommend using CEX.IO. It is advisable to review an older version of their Terms of Service, as they underwent significant changes in February. These alterations allow the company to terminate services at any time, for any reason, potentially leaving users without access to their funds.
CEX.IO operates from what appears to be a virtual office in London. The owners, who are of Ukrainian descent, have changed their names online multiple times: Lutskevych and Ushchapovskyi Oleksandr, also known as Alex Luts and Jeffrey Smith. Transparency regarding their identities would be appreciated.
Additionally, I find it concerning that Jeffrey Smith, also known as Ushchapovskyi, has not disclosed his previous employment with Ernst & Young in Canada. This lack of clarity raises questions about the company’s credibility.
CEX.IO operates from what appears to be a virtual office in London. The owners, who are of Ukrainian descent, have changed their names online multiple times: Lutskevych and Ushchapovskyi Oleksandr, also known as Alex Luts and Jeffrey Smith. Transparency regarding their identities would be appreciated.
Additionally, I find it concerning that Jeffrey Smith, also known as Ushchapovskyi, has not disclosed his previous employment with Ernst & Young in Canada. This lack of clarity raises questions about the company’s credibility.
CEX.IO Reviews
3 out of 5 stars
Based on 24 reviews
Review data
1 star reviews
- 33%
2 star reviews
- 8%
3 star reviews
- 21%
4 star reviews
- 17%
5 star reviews
- 21%
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Third party review
CEX.IO Review
CEX.IO is a well-regarded cryptocurrency exchange platform, known for its user-friendly interface and comprehensive trading options, catering to both novice and experienced traders. Established in 2013, CEX.IO has positioned itself as a reliable name in the digital currency world with a broad array of services.
One of the standout features of CEX.IO is its versatility in offering various trading pairs. Users can trade Bitcoin, Ethereum, and many other popular cryptocurrencies against both USD and EUR, providing flexibility and bridging traditional financial systems with digital assets. The platform supports multiple trading methods, including spot trading, margin trading, and staking, allowing users to choose the method that suits their strategy and risk tolerance.
Security is a top priority at CEX.IO, with strong measures in place to protect user funds and personal information. The platform employs robust security protocols, including two-factor authentication (2FA) and anti-DDoS protection, which help ensure a secure trading environment. Additionally, CEX.IO has a transparent and verifiable track record of compliance with regulatory standards, providing peace of mind for users concerned about the legitimacy and safety of their transactions.
A significant advantage of CEX.IO is its convenient fiat currency support. Unlike many cryptocurrency exchanges that primarily focus on crypto-to-crypto trading, CEX.IO allows users to deposit and withdraw in fiat currencies through various payment methods, including credit cards and bank transfers. This feature is especially beneficial for those entering the crypto market for the first time, simplifying the transition from traditional financial systems to digital assets.
However, there are some limitations to consider. While CEX.IO offers a wide range of services, its fee structure is relatively higher compared to some competitors, which could be a concern for frequent traders. The platform employs a tiered fee model which, while explained transparently, may still be considered expensive by some users, particularly for smaller transactions. Furthermore, though CEX.IO supports a variety of cryptocurrencies, it does not host as extensive a selection as some other exchanges, which could limit options for traders interested in more obscure altcoins.
The customer support at CEX.IO is generally well-regarded, offering assistance through a support ticket system and a thorough FAQ section. Nonetheless, like many platforms, users occasionally report delays in response times, a common issue in the rapidly expanding crypto industry.
In summary, CEX.IO comes across as a reputable and user-friendly platform suitable for both beginners and seasoned traders who value security and ease of access to traditional payment systems. Its comprehensive service offerings make it a viable choice for many while acknowledging that its fees and limited altcoin selection are potential drawbacks for those focused on cost-efficiency and a wider variety of digital assets. For those comfortable with its structure, CEX.IO provides a solid and secure foundation for engaging in cryptocurrency trading.
One of the standout features of CEX.IO is its versatility in offering various trading pairs. Users can trade Bitcoin, Ethereum, and many other popular cryptocurrencies against both USD and EUR, providing flexibility and bridging traditional financial systems with digital assets. The platform supports multiple trading methods, including spot trading, margin trading, and staking, allowing users to choose the method that suits their strategy and risk tolerance.
Security is a top priority at CEX.IO, with strong measures in place to protect user funds and personal information. The platform employs robust security protocols, including two-factor authentication (2FA) and anti-DDoS protection, which help ensure a secure trading environment. Additionally, CEX.IO has a transparent and verifiable track record of compliance with regulatory standards, providing peace of mind for users concerned about the legitimacy and safety of their transactions.
A significant advantage of CEX.IO is its convenient fiat currency support. Unlike many cryptocurrency exchanges that primarily focus on crypto-to-crypto trading, CEX.IO allows users to deposit and withdraw in fiat currencies through various payment methods, including credit cards and bank transfers. This feature is especially beneficial for those entering the crypto market for the first time, simplifying the transition from traditional financial systems to digital assets.
However, there are some limitations to consider. While CEX.IO offers a wide range of services, its fee structure is relatively higher compared to some competitors, which could be a concern for frequent traders. The platform employs a tiered fee model which, while explained transparently, may still be considered expensive by some users, particularly for smaller transactions. Furthermore, though CEX.IO supports a variety of cryptocurrencies, it does not host as extensive a selection as some other exchanges, which could limit options for traders interested in more obscure altcoins.
The customer support at CEX.IO is generally well-regarded, offering assistance through a support ticket system and a thorough FAQ section. Nonetheless, like many platforms, users occasionally report delays in response times, a common issue in the rapidly expanding crypto industry.
In summary, CEX.IO comes across as a reputable and user-friendly platform suitable for both beginners and seasoned traders who value security and ease of access to traditional payment systems. Its comprehensive service offerings make it a viable choice for many while acknowledging that its fees and limited altcoin selection are potential drawbacks for those focused on cost-efficiency and a wider variety of digital assets. For those comfortable with its structure, CEX.IO provides a solid and secure foundation for engaging in cryptocurrency trading.
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General Data
CEX.IO Information
- Category
- Cryptocurrency Exchanges
- SSL Provider
- DigiCert Inc
- Founding date
- 2013
- Languages
- English
- Product Type
- Broker Exchange
- Address
- Suite 319LondonUnited Kingdom
Summary
Registration
Free to register
verified
Secure registration
Consultation available
CEX.IO Features
Explore CEX.IO features below, and see why users search for CEX.IO reviews before making their decision.
- CEX.IO Community Insights Hub
- Engage with a platform feature that aggregates real-time user reviews and insights. Stay updated on trends, share experiences, and enhance your trading knowledge.
- User-Driven Insights Dashboard
- Access a personalized dashboard that visualizes user-generated trading strategies.
Leverage community insights to refine your trading approach. - Interactive Trading Sessions
- Participate in live, interactive trading sessions hosted by experienced traders. Gain insights and ask questions in real time to enhance your skills.
- Expert Trader Insights Hub
- Access a curated gallery of expert trader insights and analyses. Learn from top traders' experiences to optimize your own trading strategies.
- Virtual Portfolio Insights
- Explore a virtual portfolio feature that allows users to simulate trades in real-time. Develop skills by testing strategies without financial risk.
- Trade Insights Marketplace
- Connect with fellow traders to buy and sell trading insights. Exchange unique strategies and performance metrics securely, enhancing your market understanding.