I joined XLned about a year and a half ago based on attractive prices and good reviews on several websites. What those reviews did not mention is that XLned has a limited selection of newsgroups, refuses to even consider adding any other newsgroups, and apparently has no “helpdesk” personnel who can read English.
So far as I can tell, the “helpdesk” handles requests in English by simply selecting from a list of scripted replies. Sending them a request to add a few newsgroups got me a reply explaining what newsgroups are and that the service provider has no control over the content. A followup email again asking to add the same newsgroups got a reply telling me that I apparently wanted to download copyrighted material and that due to DMCA they would not help me.
I had not asked about downloading anything and none of the groups I had asked them to add were about copyrighted material (of course nearly all newsgroups contain some copyrighted material, but these were NOT groups that were especially offensive). For example, I had asked them to add alt.binaries.movies.classics and alt.binaries.multifmedia.vintage-film neither of which is likely to have DMCA issues (certainly no more so than many of the groups that they do carry).
Overall they have adequate retention and decent speed for the prices, but the complete lack of English language support is a problem.
XLned is usually fabulous product ..
To be legitimate in this XLned my review ==> me & my friend are incredibly happy, good professional support and very reasonable price — > €2.21 monthly!
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