Editor's Support Dynamo Review
Every business should have a support team, may it be a conventional business or an online business. This team is the one that guides and answers the customer’s queries regarding the product or service that the business offers.
However, hiring customer service representatives would cost a lot of cash and time since you have to train them and give them a salary in exchange for their service. Hiring such employees isn’t ideal especially if your investment is not huge enough to support personnel.
But if you will do the supporting job on your own, it will only add up to the stress that you have right now.
Fortunately, you don’t need to experience such things anymore. There are now plugins and software that will help you reduce your stress in running a website for your business. These plugins will be responsible for catering the customer’s demands and queries. One of the plugins that do such things is the Support Dynamo.
Support Dynamo is a plugin that is powered by WordPress. The plugin acts like a Help Desk in a company. It provides high-quality customer service to those people who are in need of your help.
The plugin offers lots of benefits not only to your customers but to you, as well. But before we know those benefits, let’s talk about some of its features that will help you in giving customer support.
This short review will give you an idea whether this software would greatly benefit your internet business or not.
Recapitulation Of Support Dynamo Review
The Support Dynamo plugin is the best solution for those who are running an online business. Since it is hard to cater your service to every customer, the plugin will serve as the help desk of your business.
Support Dynamo offers lots of features. One of its features is the CIM or the Customer Interaction Manager. This feature lets you interact with your consumers in a new way. The plugin has a circle of interaction wherein you can talk to your visitors and consumers about the products and services that you offer.
Another great feature of the plugin is the Knowledge Management System or the KMS. There are questions which are commonly asked by the customers. With the help of this feature, you can just click this service to answer the commonly asked questions of your customers.
You don’t need to answer those things all over again as the plugin will do the answering for you.
Now that you know some of its great features, why do you need to get this plugin? The answer is quite obvious—it makes your supporting tasks easier!
Once you install the plugin in your browser, the plugin is now ready to answer your customer's queries in just a few clicks. You just need to set it up and it is not ready to use.
But before you use this plugin, you need to ensure that you have a WordPress account. Since the plugin is powered by WordPress, it will only work on the mentioned website.