They have the dumbest, worst support group ever. Initially, I was thinking of giving this out a try since I am thinking of migrating multiple websites to WordPress. But I am on the dashboard panel and for some reason, i just cannot access the admin page of the supposedly trial wordpress site. Now, what’s my response? To go to the supposedly helpful chat support.
When I reached out, I asked if he (specifically a guy/girl named SANDERS) could check out my account since the email would give you everything. He still asked for the domain of the site and I gave it to him, even though e could have just looked it up.
Next thing, I initially told him that I have no idea what happened to the admin page, since this is the 2nd time I will be accessing the wordpress. Then he babbled on some technical linggo even after telling him I did not know what happened to the site.
I told him I would not know what he was talking about and he responded with some mumbo jumbo again.
Here’s the convo:
Sanders: You need to remove www rule from the code
→yeah so how am i supposed to end the site from the admin page if i cannot eeven access the admin page
Sanders: That is what I mentioned… you need to modify the code
→im not even sure how it got a www code
Sanders: the Script
Again, I already emphasized I would not know anything about the script. I basically just logged in an out and boom, this is what happened. So the obviously inexperienced tech guy already said I was “abusing” him, while not determining the fact that he was unable to actually help me.
I told him about my disappointment in his service and told him i would be writing a bad review. His response as a GOOD tech support? SURE! Why the hell not!
Lesson (especially if you are starting out and you do not really have any reputation yet): Treat your customers like gold. Understand what they need and NEVER EVER ACCUSE THEM OF ABUSING YOU (like seriously? We’re chatting. How is that abuse?!??!)
Lastly, he was the one who ended the chat even before the customer ended it.
Clearly, the management and the entire company do not have defined measures for success. I really hope and pray this company rots.
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