If I told you I was quite contempt with this product – I would be like saying nothing! ALL those mega great features that they provide – you just have to check it out for yourself… get the free trial and see for yourself that this is the superb piece of product out of ALL the other alternatives.
We were using LiveChat for the longest time but after discovering this AnswerBase, we instantly switched and never looked back! More features, a lot more useful support, pricing is better – only pros all around the board!
AnswerBase offers a free trial for you to get a feel for the service and has pricing tiers that will satisfy any size business. Whether you are a startup or one of the most well-known brands in the world, they have a plan that will most likely meet your business needs.
One thing I can point out is that customization can get expensive (as with any other solution). The platform is growing so some (what I consider) core features might be missing, but the team is doing their best to push out features based on their customer needs.
If I want to be short; Transparent pricing models. Outstanding customer support. Meeting customer needs. Platform up and running in less than a day. Good API that allows integration in other apps. High quality software.
I would venture to say that many businesses would benefit from having a Q&A community on AnswerBase. This type of solution works especially well for products and services where customers may need extra help in terms of using the product and understanding the scope. For some services, may it be health-related, real estate, business oriented, technology, law – anything where there are rules and laws that can be confusing — this type of community can very much help answer basic questions. From a marketing POV – a Q&A community can provide a masterful way to stay in touch with customers as well as evangelize people as experts for your product or service. Finally, AnswerBase does a nice job of allowing you to have another outlet for optimizing your site as more people come to your website for advice and answers.
I am working with this product to aid a nonprofit with knowledge transfer. Even though we are not a “premium” customer, the support has been exceptional, able to adjust to meet our needs.
I had an excellent experience with Answerbase, the software is stunning and AnswerBase team is really available to help you. From the beginning they listened to my ALL my concerns and implemented the changes that I needed the most, even though I am not a big company. After I purchased the software they were still available and willing to help. I truly like everything about this software.
I really do not have a lot to complain about. The platform is still growing and some (in my opinion) core features are still in the pipeline but, and I must say this, the team is doing a very good job to prioritize features based on the customer needs
I run a small company that offer a range of technical products (software and hardware). We implemented a Questions’n’Answers board since we felt this would be the best way to create high quality content for our community. After looking around we felt that Answerbase offered the best value for money and so far this has proven to be the case. Due to a good API we are able to utilize the platform in our service to improve our customer support. We are happy the solution; Transparent pricing models, outstanding customer support , meeting customer needs, platform up and running in less than a day, good API that allows integration in other apps – high quality software (very few minor bugs in the system).
I discovered it like 4 days ago, seriously this was truly superb solution …
We are a small company in the smart home/IoT market with a range of hardware and software products. We felt that a Q&A board is the best way to address the need of customers to exchange experience and solve specific problems. – Easy to setup – Transparent pricing model – High quality software – Outstanding customer support!
I must say that this is definitely the best knowledge management platform for e-commerce and customer support. It allows your customers to ask questions, receive quality answers, and browser relevant content articles to meet their demand for information about your products and services.
I actually advise this AnswerBase, great money back policy and truthfully it’s very economical.
Genuinely on this specific comment — > I appreciate product, formerly now there are really first-class people managing this enterprise and just one of the most suitable from all content management systems!
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